Service 05 · Support desk
The number your staff phone instead of the person who is good with computers.
A support desk on a fixed monthly agreement — laptops, printers, email, network, accounts — so the everyday problems stop landing on whoever happens to be nearest.
The support desk at work · placeholder
In most small businesses, IT support is a staff member who is slightly better at it than everyone else, doing it instead of their actual job.
It works until it does not. The person leaves, or the problem is beyond them, or they are on leave the week the server stops. Meanwhile the real cost is invisible: hours of their week spent on other people's laptops.
We become the support desk. Staff log a ticket or phone, we fix it remotely where possible and come on site where it is not. Because we monitor the equipment, most failures get caught before someone reports them.
On-call and on-site help for the everyday things that stop work.
Helpdesk
Phone and ticket support during business hours, with agreed response times.
Remote resolution
Most issues fixed without a callout, so the fix takes minutes.
On-site visits
For anything physical — hardware, cabling, printers, new desks.
Monitoring
Servers, network devices and backups watched, with alerts to us not you.
Patching & updates
Kept current on a schedule instead of whenever someone remembers.
Onboarding & offboarding
New staff set up properly. Leavers' access removed the same day.
We take the whole thing over.
01 / Audit
Inventory what you have
Every device, licence, account and where the weak points are.
02 / Agree
Fixed monthly scope
What is covered, response times, and a price per user or device.
03 / Onboard
Take it over
Monitoring installed, documentation written, staff told how to log a call.
04 / Run
Ongoing
Support, patching, monitoring and a monthly report of what happened.
- How is it priced?
- Per user or per device, monthly, so the number is predictable and scales with your headcount rather than with how bad a month you had.
- What are the response times?
- Set in the agreement and tiered by severity — a whole office down is not the same as one person's printer. We agree those thresholds with you upfront.
- Do we still need someone internal?
- Usually no, for a business under about fifty people. Above that, we often work alongside an internal person and take the load they cannot cover.
Start here
Start with the audit. It costs you a morning.
Tell us where things are breaking. We walk the site, map what you have, and come back with a phased plan and a real number.
Book an audit